questionnaire anglais MPCREATION 29/12/2015 Non classé Surname (obligatoire) : First name (obligatoire) : Apartment number : Dates of your stay : from to (yyyy-mm-dd) WELCOME AT THE RESIDENCE UPON ARRIVAL - How would you rate your welcome? excellent good poor - Did you receive your keys at the prescribed time? yes no If no, how late did you receive them? - How clean was your apartment? good average poor - Did you note any «shortages» on your Inventory? yes no If yes, what was missing? - Did you encounter any other issues concerning the receipt of your apartment? (eg. allocated to other people, poor cleaning or beds not made, crockery missing etc)? Please add detail MAINTENANCE OF COMMUNAL AREAS During your stay, how did you find the maintenance of the communal areas (eg. accessibility, removal of snow, ice, animal excrement etc) and the cleanliness of the following communal areas? - Corridors and Stairs : good average poor - Lounge in Reception : good average poor - Ski Locker Room : good average poor - Spa : good average poor - Outsides of Chalets : good average poor - Laundry : good average poor Please add any additional comments : ACCESS TO RESIDENCE & PARKING - Were you easily able to drive into the garage (during Winter)? yes no If not, why not? - Were the garage doors closed? yes no - Was the garage clean? yes no - Was your parking space allocated and reserved for you? yes no - Did you have any problems parking your car? yes no If yes, please specify POOL & SPA AREA - Was the pool temperature warm enough (recommended at 28 °)? yes no - Was the jacuzzi temperature warm enough (recommended at 32° )? yes no - Was one of the jacuzzis reserved for adults? yes no - Did you complain about any malfunctions of the pool, jacuzzi, changing rooms? yes no If yes, please specify - Did you complain about any malfunctions of the sauna or steam rooms? yes no If yes, please specify - Did you complain about any malfunctions of the gym equipment? yes no If yes, please specify Please add any additional comments : WIFI, INTERNET, PRESS - Were you able to connect easily to the Residence’s wifi internet? yes no If no, what problems did you encounter? - Were daily papers available in Reception? (Le Figaro, L’Equipe, Le Dauphiné, other non-french papers) yes no Any other comments : GENERAL COMMENTS ABOUT YOUR STAY IN LES CIMES BLANCHES What positive points would you like to make regarding the most significant progress you have noticed? Which aspects still need improvement? Please add any additional comments